How do text alerts work?
Relay includes 250 text messages a month and Relay Pro includes 750. Beyond the allowance, texts are $0.03 per message. Text alerts go to your phone once carrier registration for your business is complete.
What do you handle during setup?
We configure the intake questions, embed the form, connect your alerts, set up the lead pipeline, verify analytics, and test the full request flow. You approve the setup before it goes live.
Does this include ads or social media?
No. Oakwell optimizes what happens when a customer reaches your website and asks for service.
Is there a contract?
There is a short minimum term: 3 months for Relay or Relay Pro on your current site, 6 months for any plan with an Oakwell website. It covers the setup work we do up front. After that, every plan is month to month and we never roll you into a second fixed term.
What happens if I cancel?
Cancel from your portal or by email. Your cancellation takes effect on the later of the last day of your minimum term or the last day of your current billing period. Service stays fully active until then, any remaining months of your minimum term are billed as they come due, and you are not billed after that date. You can export your leads and content from the portal up to 30 days after your service ends. Full details are in our Cancellation and Refund Policy.
What about the onboarding fee?
Once the work has started, the onboarding fee is non-refundable. It covers the setup work we do up front, and is billed in full when you submit your request.
Do I keep my website if I leave?
Your domain is registered in your business's name and we transfer it at no charge whenever you ask. The site itself is hosted by us and goes offline on your effective cancellation date, but you can buy the site files outright for a one-time $499 buyout, available any time during your subscription or within 30 days after it ends, and host it anywhere you like.